FAQs

Shipping & Delivery

We currently ship to the UK & Ireland, USA, Canada and some European Union countries.

Find out more about our shipping and delivery here.

Returns

If something did not meet your expectations, please Contact Us within 30 days of receipt so we can replace, refund, or assist you further.

Products + Ingredients

Our products are crafted to provide long-term hydration using clinically proven ingredients.

As a clean brand, we prioritise non-toxic ingredients, whether natural or lab-created. Our clean product philosophy focuses on safety and efficacy, steering clear of harmful substances that can compromise skin health. We adhere to European Union standards in formulation and manufacturing, avoiding over 1350 potentially harmful ingredients including mineral oil, petroleum, parabens, silicones, sulfates and formaldehyde.

At the heart of our philosophy is the recognition that not all "natural" ingredients are beneficial, and not all synthetic ingredients are harmful. By emphasising the good and eliminating the bad, we deliver skincare solutions that are both safe and effective for your skin.

Find out more about our definition of clean beauty here.

Sustainability

Manufacturing Efficiency
Over 90% of our manufacturing is conducted using cold processes, producing our formulas at lower temperatures, eliminating the need for excessive heat or energy-intensive processes. This approach not only reduces our carbon footprint but also preserves the integrity of our formulations, ensuring optimal quality without compromising on sustainability.

Reducing Our Plastic Footprint
While we strive to minimise our use of plastic, we recognise its unavoidable necessity in certain contexts. However, when plastic is employed in our packaging, it is never virgin and always fully recyclable. This commitment to utilising recycled plastics not only diverts waste from landfills but also reduces the demand for new plastic production. By opting for glass packaging, we aim to minimise our reliance on finite resources and promote a circular economy where materials are reused and repurposed.

A Continuous Journey Towards Sustainability
We understand that sustainability is not a destination but a journey. While we take pride in our current efforts, we recognise that there is always more work to be done. As we continue to grow and evolve, we remain steadfast in our commitment to expanding our sustainability initiatives, embracing innovative solutions, and setting new benchmarks for eco-conscious manufacturing in the beauty industry.